Privacy Policy

Last Updated: 10th December 2025

 

1. Introduction

STAR - Steps To Active Recovery ("STAR," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit and use our website at starrecovery.org (the "Website").

 

2. Information We Collect

We collect information about you in several ways:

 

A. Information You Voluntarily Provide (Directly)

This includes information you provide when you contact us, sign up for a newsletter, or submit forms on the Website. This may include:

• Contact Data: Name, email address, phone number.

• Correspondence Data: Content of messages, emails, or letters you send to us.

• Registration Data (if applicable): Username and password.

 

B. Usage and Technical Data (Automatically Collected)

When you access the Website, we automatically collect certain information about your device and activity:

• Device Data: IP address, operating system, browser type, device identifiers.

• Usage Data: Pages viewed, time spent on pages, referral sources, interaction with links, dates/times of access.

• Location Data: General geographical location derived from your IP address.

 

C. Sensitive Personal Information Disclaimer

STAR DOES NOT INTENTIONALLY COLLECT OR STORE SENSITIVE PERSONAL DATA (such as health conditions, mental health status, religious beliefs, or medical history) unless you explicitly and voluntarily choose to disclose it to us via open-ended forms or communication channels (e.g., emailing us directly). We strongly recommend that you do not share sensitive personal information through non-secure communication methods like our contact form.

 

3. How We Use Your Information

We use the collected information for the following purposes:

• To Operate the Website: To provide, maintain, and improve the functionality of the Website and its resources.

• Communication: To respond to your inquiries, send you technical notices, updates, security alerts, and support messages.

• Marketing (If Subscribed): To send you newsletters, promotional materials, and other information about STAR services that may be of interest to you. (You can opt-out at any time).

• Analytics and Improvement: To monitor and analyze trends, usage, and activities in connection with our Website, helping us understand how users interact with our content and identify areas for improvement.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

 

4. Sharing and Disclosure of Information

We do not sell your Personal Information. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and service providers who perform services for us or on our behalf (e.g., website hosting, data analytics, email distribution services). These parties are obligated to keep the information confidential and use it only for the purposes we instruct.

• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation or court order; (b) protect and defend the rights or property of STAR; or (c) protect the personal safety of users of the Website or the public.

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like Google Analytics) to track the activity on our Website and hold certain information.

• Cookies: Small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

• Purpose: Cookies help us remember your preferences, analyse traffic, and provide a better user experience.

 

6. Data Security and Retention

• Security: We implement reasonable security measures designed to protect your Personal Information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted through the internet.

• Retention: We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws).

 

7. Your Data Protection Rights

Depending on your location (e.g., UK/EU), you may have certain rights regarding your Personal Information, including the right to:

• Access the data we hold about you.

• Request the correction of inaccurate or incomplete data.

• Request the erasure of your data (the "right to be forgotten").

• Object to or restrict the processing of your data.

• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable law.

8. Third-Party Websites

This Privacy Policy applies only to the STAR Website. Our Website may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
 

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
 

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

STAR - Steps To Active Recovery - office@starrecovery.org